These Terms of Service (“Terms”) govern access to and use of RentMetrics, including the website at rentmetrics.ai, the web application, reports, integrations and related services (together, “RentMetrics” or the “Service”), provided by Rent Metrics, LLC (“Rent Metrics,” “we,” “us” or “our”). By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms on behalf of yourself and the company or other entity you represent (“you” or “Customer”). If you do not agree, do not use the Service. If you and Rent Metrics have signed a separate written agreement covering the Service, that agreement controls where it conflicts with these Terms.
1. Accounts and Eligibility
The Service is intended for businesses, including property owners, operators, asset managers and property management companies. It is not intended for personal, family or household use. You must be at least 18 years old and authorized to bind the entity on whose behalf you use the Service.
You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account, including activity by users you invite. Notify us promptly at contact@rentmetrics.ai if you suspect unauthorized access.
2. Acceptable Use
You will not, and will not allow anyone else to:
- use the Service in violation of any law or regulation, including fair housing, consumer protection and privacy laws;
- upload or transmit data you do not have the right to share, or malicious code;
- access or attempt to access accounts, properties or data that you are not authorized to access;
- probe, scan or test the vulnerability of the Service, or interfere with its operation or security;
- copy, scrape, reverse engineer or decompile the Service, except to the extent applicable law expressly permits;
- resell, sublicense or provide the Service to third parties except as permitted by us in writing; or
- use the Service or its outputs to build a competing product.
We may suspend access that we reasonably believe violates this section or threatens the Service or other customers.
3. Customer Responsibilities
You are responsible for the data you and your users submit or connect, for configuring the Service appropriately for your organization, and for the decisions you make using the Service. Analytics, benchmarks, forecasts and AI-generated outputs are tools to support your judgment; they may contain errors and are not financial, investment, legal, tax or accounting advice. You should review outputs before relying on them.
4. Subscriptions, Fees and Payment
Some features require a paid subscription. Fees, billing intervals and plan limits are described at checkout or in your order. Payments are processed by our payment processor, Stripe; we do not store full payment card numbers. By subscribing, you authorize recurring charges to your payment method until you cancel.
Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You can cancel at any time, effective at the end of the current billing period. Except where required by law or stated otherwise in writing, fees are non-refundable. Fees exclude taxes, which you are responsible for. We may change prices on notice, effective at your next renewal. We may suspend paid features if payment fails and is not resolved promptly.
5. Third-Party Integrations and Data Feeds
The Service can receive data from third-party systems you authorize, including property management systems such as Yardi, RealPage, ResMan and AppFolio, and reports that you, your property managers or other vendors send to RentMetrics by email. You are responsible for obtaining any permissions needed from those providers and for directing them to send data to us. Third-party systems are governed by their own terms; we are not responsible for their availability, accuracy or changes to their interfaces, and an integration may stop working if a provider changes or restricts access.
6. Data Use, Aggregated Data and AI
Your Data. As between you and Rent Metrics, LLC, you own the data you and your users submit to or connect with RentMetrics, including files, reports, records and data received from third-party systems you authorize (“Customer Data”). You grant Rent Metrics, LLC a worldwide, non-exclusive, royalty-free license to host, copy, process, analyze and display Customer Data to provide, secure, support and improve RentMetrics.
Aggregated and De-identified Data. You also grant Rent Metrics, LLC a perpetual, irrevocable, worldwide, royalty-free license to (a) create aggregated, anonymized or de-identified data from Customer Data and from your use of RentMetrics, combined with data from other customers and sources, such that it does not identify you, your users, any individual, or any specific property, project or account (“Aggregated Data”); and (b) use Customer Data to develop, train, test and improve analytics, benchmarks, machine-learning and artificial-intelligence models and features. Rent Metrics, LLC owns Aggregated Data and the models and insights derived from it, and may use, license and commercialize them for any lawful purpose, including in data products offered to third parties, during and after the term of your account.
Limits. Rent Metrics, LLC will not disclose Customer Data to third parties in a form that identifies you, your users or a specific property, project or account, except to provide RentMetrics, with your direction or consent, to our service providers under confidentiality obligations, or as required by law. Benchmarks and other Aggregated Data published by Rent Metrics, LLC are drawn from a minimum number of independent sources so that no single customer or property can be identified. We do not sell personal information, and we do not use the contents of documents you upload to train third-party foundation models offered to the public. Resident personal information (such as names and contact details) is never used to train AI models.
Your Responsibility. You represent that you have the rights and any required notices and consents to submit Customer Data to RentMetrics and to grant these licenses, including for data you receive from property management systems, vendors or other third parties.
Survival. This section survives termination. Deleting your account removes Customer Data under our retention policy but does not affect Aggregated Data or models already created.
7. Confidentiality
Each party may receive non-public information from the other that is marked confidential or would reasonably be understood to be confidential (“Confidential Information”). Customer Data is your Confidential Information, subject to Section 6. Non-public features, pricing and documentation of the Service are our Confidential Information. The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations, or as required by law. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party without restriction.
8. Intellectual Property
Rent Metrics, LLC and its licensors own the Service, including its software, design, documentation, models, Aggregated Data and all improvements, and all related intellectual property rights. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. You may use reports you generate from the Service for your business purposes. If you send us feedback or suggestions, we may use them without obligation to you. All rights not expressly granted are reserved.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, RENT METRICS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANALYTICS, BENCHMARKS, FORECASTS, AI OUTPUTS OR DATA RECEIVED FROM THIRD PARTIES WILL BE ACCURATE OR COMPLETE.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF ADVISED OF THEIR POSSIBILITY. RENT METRICS, LLC’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE NOT PAID US ANYTHING. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR YOUR INDEMNITY OBLIGATIONS.
11. Indemnity
You will defend and indemnify Rent Metrics, LLC and its members, officers, employees and contractors against any third-party claims, damages, losses and expenses (including reasonable attorneys’ fees) arising from Customer Data, your use of the Service in violation of these Terms or applicable law, or your breach of the representations in Section 6.
12. Term and Termination
These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if required by law, and we may discontinue the Service on reasonable notice. On termination, your right to use the Service ends, and Customer Data is deleted in accordance with our retention practices. Sections that by their nature should survive termination will survive, including Sections 4 (for amounts owed), 6, 7, 8, 9, 10, 11 and 13.
13. Governing Law
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The state and federal courts located in Salt Lake County, Utah have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to that jurisdiction.
14. General
You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with any order or written agreement referencing them and our Privacy Policy, are the entire agreement between the parties about the Service.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated Terms on this page and change the effective date above, and for material changes we will provide notice through the Service or by email. Changes take effect when posted unless the notice states otherwise. Continued use of the Service after changes take effect means you accept the updated Terms.
16. Contact
Rent Metrics, LLC
30 E Broadway, Suite 203 #1053
Salt Lake City, UT 84111
contact@rentmetrics.ai